By Paul Spacek and Rush Blakely

As our clients evaluate new technology initiatives and formulate their strategy to deliver broadband, IoT and Smart home services to their residents, we are often asked what telecom providers they should partner with.

Our proposal negotiation process is designed to compare a variety of Service Providers, proposal terms and deal structures, that meet resident needs for reliable Internet, Wi-Fi and Television and maximize potential revenue benefits. The strategy is data-driven, with as many participants as possible that align with our client’s asset strategy. Because we only represent property owners and utilize flexible payment structures (contingency, fixed fee, subscription) we remain unbiased in the selection process.

With many decades of experience in the telecom industry, including working for some of the country’s largest franchise operators, our bidding team is well-versed in provider offerings, products, and trends.  We have done significant work with franchise operators, fiber, wireless ISP’s, Private Cable Operators, and managed network services (including managed bulk Wi-Fi and IoT/Smart Home integrators). We routinely vet new entrants in any given market to better understand their business models, infrastructure needs and expertise in multifamily. This industry knowledge paired with long-standing relationships with providers position us to negotiate the best […]

By Jo Valderas

Technology offered by the telecom Providers is constantly changing and multifamily owners/operators want to remain competitive by offering the best service possible to residents at the best price. Existing communities present a unique set of challenges compared to new developments, because existing contracts, providers and wiring is already in place and need to be considered. To add new providers or services, upgrade existing technology, or provide better service to your residents a retrofit can be necessary. That’s where RealtyCom comes in to ensure the process is smooth for the site and manage the Service Provider transition.

RealtyCom’s process is centered around a Scope of Work that we identified at the time of proposal negotiation and contract execution.  As part of the transition preparation our Account Managers create a Transition Planning document to ensure the success of the project – identifying objectives, critical milestones in the timeline, and communication plan with the team (this includes the site team and local construction team from the Service Provider).

There are many types of transitions, below are some examples:

• Additional Provider – a new service provider is brought onto a property that currently does not serve that property
• Bulk Commencement or Termination – converting […]
  

By Cristy Boucher

We’ve all been impacted both personally and professionally by the pandemic, and, like us, you may have been affected by other disasters; wildfires, extended electricity shut-offs, flooding or even hurricanes.  While the circumstances this year have certainly challenged us, we found it also gave us a unique opportunity to formulate new communication plans and operating procedures to weather any storm (quite literally!).

No doubt, you and your teams have adjusted to new norms that allow you to operate effectively even remotely, changed your hiring procedures and updated your response plan. RealtyCom focused first on what was most important to keep us united as a team, and to continue providing the same level of service our clients have come to expect.

Communication | Check in, check up

When our routines are upset, talking not only with your immediate teams, but checking in with colleagues we don’t normally interact with was important to make sure no one felt “left behind.”  Having a committee set up to quickly disseminate updates and working schedules helped us get buy-in from several groups quickly. Many jumped in to help make online Staff meetings work, created new Teams channels to share information, scheduled Zoom happy hours and new […]