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Celebrating 18 Years: Advocating for Multifamily Technology Evolution and Owner Success

By: Cristy Boucher

As we mark the 18th anniversary of RealtyCom Partners’ founding, we reflect on the remarkable growth and transformation of the multifamily technology industry and the many friendships we’ve formed over the years with owners, operators, developers, and service providers.  We are proud of all we have accomplished but remain more committed than ever to evolving with the industry and serving the multifamily community.

When RealtyCom was established in 2007 the multifamily real estate industry was navigating a surge of emerging technologies that would dramatically alter the operations and management of multifamily communities. Personal technology was also advancing rapidly – the iPhone was only a year old, and AT&T had just become the first telephone company to offer cable and streaming services as we know them today did not exist. This wave of innovation meant property owners would need to begin providing an entirely new set of services to attract and retain residents. Amidst the excitement of these technological advancements, there was also a sense of apprehension and uncertainty about how to effectively build, operate, and manage these new and evolving technologies.

Because there is no one-size-fits-all solution that can accommodate the diverse operational styles and needs of owners, […]

By |2024-09-24T14:47:10-06:00September 24th, 2024|

Good, Better, Best: Provider Wi-Fi Programs Explained

Telecom service offerings in multifamily continue to transform to meet the demands of today’s residents. We want to take the opportunity to update an article we’ve previously posted with the latest provider offerings and to educate our clients about relatively new products you may begin to hear about in our industry.  

Wi-Fi is truly the unsung hero of holding the modern household together. From streaming TV and working from home, to powering your smart thermostat or Roomba – Wi-Fi is a must-have. Under a traditional choice model where the owner may or may not have a marketing agreement in place with the telecom provider, each resident is purchasing their own wireless modem or renting it from the provider themselves. However, there are many other categories of owner-sponsored Wi-Fi that help your properties and residents stay connected:

Internet Ready – a no-cost option, this is a Wi-Fi router set up in the apartment providing added convenience when a new resident moves in, they can connect and sign up for services in minutes without a technician appointment or picking up equipment.

In Unit Modem-Based Wi-Fi – traditionally referred to as bulk Internet, with this option there is no construction, in-unit access or capital expense to […]

By |2024-08-28T11:09:59-06:00August 28th, 2024|

Regulatory Compliance in Telecom – Understanding the Federal, State, and Local Laws Impacting Resident Choice at Your Property

By: Phil Veletzos

On the eve of possible new rules from the FCC affecting bulk service agreements, RealtyCom Partners offers the following survey of recent State and Federal rules that may impact infrastructure, service provider negotiations, and operations in multifamily properties. This summary is based on our practical experience in the multiple dwelling unit (MDU) telecom, and technology industries. We are not attorneys and therefore this is not legal advice. We strongly recommend our clients consider relevant local laws that may impact broadband access deployment, and chargebacks–and to consider obtaining legal advice from a local attorney experienced with such matters. 

Summary of State & Federal Rules

Federal Updates

FCC Bulk Billing Arrangements
Possible “opt-out” options for residents in properties with bulk agreements. Discuss direct resident billing with your service providers…just in case.

Digital Discrimination Rules
Effective January 2024: Rules against broadband access discrimination based on income, race, ethnicity, etc. Enforcement anticipated to begin September 22, 2024. Ensure competitive service levels to avoid complaints. Challenges are pending.

Expanding CBRS
Changes will increase wireless broadband access, affecting coverage areas that include an estimated 71 million people. May lead to enhance connectivity and control of building systems in MDUs.

State and Local […]

By |2024-07-15T15:30:15-06:00July 10th, 2024|
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