By Susan Krok

RealtyCom is thrilled to welcome back our Senior Accountant, Megan Jackson, and her new bundle of joy, Miss Avery Marie Jackson (who we  fondly are referring to as our “RealtyCom Baby”).  Avery was born on January 22, 2020 weighing 9lbs 10oz and we’re pleased both mom and daughter are healthy and doing well. Since we cannot see them in person right now, we asked Megan for an update and to share a little about her transition back to work during a pandemic. While at work, Megan’s attention is on revenue share audits, collections and quarterly variance reporting, her new role of becoming a mom has been a lovely new priority.

What are baby Avery’s favorite things to do?

She is growing and learning new things every day!  She loves to talk, play, eat and sleep.  She just recently learned to roll over and we’re taking bets on when she’ll start crawling…at the rate she kicks her chubby little legs it won’t be long. We are extremely lucky to have family nearby, and she sure loves her Papa and Nammy!  We can’t wait to watch her grow and introduce her to the telecom business. […]

By Mike Sloan

Bulk Service Agreements can help property owners provide an amenity to residents, with a measure of cost certainty in the process.  As with all agreements, the terms and provisions within the agreement will determine the relative value of an Owner-provided Bulk program.  Here is a look at three agreement provisions to consider.

Term of Bulk Service

Service Providers will often negotiate an agreement where the term of the Bulk Service will be the same length as the term of any supplementary Access Agreement. However, Property owners should be assertive about asking for a shorter term for the Bulk Services (especially if this is the owner’s first foray into making Bulk Service available to residents); think of it as a “test drive” to see if Bulk Services are a good fit for yourself and your residents.  These shorter terms can be structured for fixed periods of time with automatic renewals or the agreement could be drafted with a provision that permits the owner to terminate the Bulk Services and convert to individual billing for the remainder of the term of the Access Agreement.

Bulk Service Standards and Rates

An important consideration for property owners will be the level of services delivered to the […]

By Rush Blakely

Revenue share and other types of compensation agreements are commonplace between apartment community owners and the telecommunications service providers that serve their residents.  Despite this, there is no one-size fits all program.  Some revenue share plans are based on a sliding scale (higher subscription rates equal higher payout rates), some are based on flat percentage and others are based on flat dollar amounts – either on the total number of units or the number of subscribers of a given service.

RealtyCom Partners manages revenue share on behalf of our clients – at present, we are managing recurring revenue share payments on over 350,000 apartment units.  Most providers have dedicated groups within their company or in their regions/divisions that calculate and produce revenue share reports and checks on a regularly occurring basis.  Despite this regularity, this is not something you want to set, and forget, you should inspect what you expect.

RealtyCom routinely sees between 35%-40% error rate across our portfolio.  These errors can range from incorrect payout rate, incorrect unit count (impacting subscription rates), incorrect products included in calculation to incorrect payee and more.  Just last year, a large provider left out one month in their quarterly reports – this […]