By Cristy Boucher
We’ve all been impacted both personally and professionally by the pandemic, and, like us, you may have been affected by other disasters; wildfires, extended electricity shut-offs, flooding or even hurricanes. While the circumstances this year have certainly challenged us, we found it also gave us a unique opportunity to formulate new communication plans and operating procedures to weather any storm (quite literally!).
No doubt, you and your teams have adjusted to new norms that allow you to operate effectively even remotely, changed your hiring procedures and updated your response plan. RealtyCom focused first on what was most important to keep us united as a team, and to continue providing the same level of service our clients have come to expect.
Communication | Check in, check up
When our routines are upset, talking not only with your immediate teams, but checking in with colleagues we don’t normally interact with was important to make sure no one felt “left behind.” Having a committee set up to quickly disseminate updates and working schedules helped us get buy-in from several groups quickly. Many jumped in to help make online Staff meetings work, created new Teams channels to share information, scheduled Zoom happy hours and new […]