About Cristy Boucher

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So far Cristy Boucher has created 2 blog entries.

Cox’s Quick Connect Program Q&A

A couple of years ago, Cox and RealtyCom began discussing a program Cox wanted to pilot, called Quick Connect. We had several clients who owned properties within Cox’s test markets in Arizona and Nevada, and quickly spent time researching and discussing potential benefits of this program with our clients.

Two years later, the program successfully expanded to other regions where Cox offers service – and we receive a lot of questions from our clients about implementation, costs and benefits of participating.

How does the Cox Quick Connect Program Work?   The program includes a pre-installed Internet modem within the apartment that is installed during vacancy or turnover. The equipment plugs directly into the wall jack and allows for the new resident to “quickly connect” to the Internet. Cox has made this service an integral part of their Exclusive marketing partnerships and has factored this into renewal rates and our client’s “Preferred Pricing” program.

What are the Resident Benefits?   For the resident, the big benefit is convenience. They don’t have to order or pick up equipment when moving into their new apartment, plus Cox includes one-month free Internet service (150 Mbps) to any new customer. On move-out, residents can leave the equipment in their apartment, […]

By |2019-10-31T09:58:42-07:00October 31st, 2019|

Resident Choice vs. Ongoing Revenue – When You Should Consider an Overbuild

Recently I had a great conversation with a client who is faced with a tough decision – allow another Service Provider to build to her property and go through a major construction project on-site or continue allowing the same single Service Provider to serve and therefore earn above-market revenue.

We often help our clients navigate these types of decisions. Revenue is obviously important, but more important is our Clients ability to rent apartments and to offer enhances resident services. Lack of available Internet and TV options could diminish the ability to attract and retain residents.

So, when a client can’t have both choice and revenue – I personally land firmly on the side of choice. Providing a choice to residents ensures your property stays technologically competitive with newer buildings, and that pricing for residents remains competitive. In addition, risk to an Owner is mitigated if one of the Service Providers is not delivering optimal services or isn’t able to upgrade their facilities and stay competitive.

Usually when one of our clients is in this situation, it comes down to one of these factors:

  • Your existing contracts grant another Service Provider exclusive use of wire in your building (or worse the Service Provider owns […]
By |2019-08-22T17:20:39-07:00August 22nd, 2019|