About Cristy Boucher

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So far Cristy Boucher has created 8 blog entries.

Preparing for a Disaster – Lessons Learned

By Cristy Boucher

We’ve all been impacted both personally and professionally by the pandemic, and, like us, you may have been affected by other disasters; wildfires, extended electricity shut-offs, flooding or even hurricanes.  While the circumstances this year have certainly challenged us, we found it also gave us a unique opportunity to formulate new communication plans and operating procedures to weather any storm (quite literally!).

No doubt, you and your teams have adjusted to new norms that allow you to operate effectively even remotely, changed your hiring procedures and updated your response plan. RealtyCom focused first on what was most important to keep us united as a team, and to continue providing the same level of service our clients have come to expect.

Communication | Check in, check up

When our routines are upset, talking not only with your immediate teams, but checking in with colleagues we don’t normally interact with was important to make sure no one felt “left behind.”  Having a committee set up to quickly disseminate updates and working schedules helped us get buy-in from several groups quickly. Many jumped in to help make online Staff meetings work, created new Teams channels to share information, scheduled Zoom happy hours and new […]

By |2021-01-12T10:43:13-07:00January 12th, 2021|

Can Bulk Internet Finance Smart Homes

By Cristy Boucher

Many of you probably took notice of the recent webinar “Paradigm Shift: Can Bulk Internet Finance Smart Buildings?” from Joshua Tree Conference Group sponsored by Cox Communications. The topic not only piqued my interest, but the well-respected panelists from Mill Creek Residential, Davis Craig, PLLC and Catalyst Innovation Lab who were set to talk. If you weren’t able to attend this informative session on whether implementing bulk Internet/Wi-Fi at your community could in fact fund your new technology initiatives, then here’s a brief glimpse into this much talked about topic.

RealtyCom has many clients we’re working with on bulk Internet and Wi-Fi implementation and enjoy talking with thought leaders and clients about their strategy in this ever-changing space.  You can find the full webinar recording and summary online at https://www.aimconf.com/blog-aim/bulk_internet.

Jeff Kok, Chief Innovation Officer and Chief Information Officer at Mill Creek Residential Trust started by reviewing the resident experience. I think we all can agree this is essential to implement any type of bulk Internet strategy – if the service provided by the owner isn’t a better-quality product, that’s not only reliable, but fast and affordable, no matter how much you try it just won’t work.

From an owner’s […]

By |2020-11-23T11:39:55-07:00November 23rd, 2020|

Terminology Recap – Definition of 11 Words

By Cristy Boucher

We do our best not to use telecom jargon in our memos and conversations with our clients and partners, but you’ve probably noticed on occasion we slip up!  In an effort to help you become a true telecom “nerd” like we are, we’re sharing 11 definitions of popular acronyms (we just had to throw an extra in for good measure!).  Always feel free to interject and ask us for any definitions, we are happy to explain and help educate your teams however we can.

EMA” – abbreviation for Exclusive Marketing Agreement. Exclusive marketing agreements are often in place when there is no competing Service Provider who wants to provide a proposal for Owner consideration. The Owner is agreeing to market only one Service Provider to residents and promote that Service Provider over the other. Additional Service Providers often serve the property and residents can sign up for their services, but only one is being promoted by the on-site team.

NEMA” – abbreviation for Non-Exclusive Marketing Agreement. These types of agreements allow co-marketing of two or more Service Providers by the Owner. The terms are usually complementary, and terms are coterminous. The Owner has agreed to market two or more Service […]

By |2020-09-04T12:07:32-06:00September 4th, 2020|
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