By: Mike Miller

Rolling out new internet or service technology (such as bulk or Managed Wi-Fi), or transitioning betwen providers, is a big moment for any property. And while it’s easy to focus on the technology itself, success usually comes down to something much more fundamental, how well the people, the processes, and the project partners are aligned throughout the transition.

At RealtyCom Partners, we’ve supported countless deployments across a wide range of portfolios, and one thing remains consistent, no two transitions are the same. Each property comes with its own operational nuances, resident expectations, and provider dynamics. That’s why a thoughtful, well-managed approach is critical from the start.

When the service provider, property team, and residents are aligned, the process feels smooth and manageable. When they’re not, even the best systems can fall flat. Here are the key factors that drive a successful transition.

1. Get Clear on Roles Early

One of the most common issues in a rollout is confusion about who’s doing what. Things slip through the cracks when everyone assumes someone else has it covered. It helps to spell things out upfront:

• Project leadership: Who is ultimately leading and accountable for the rollout?
• Day-to-day coordination: Who is managing timelines, […]
  

By: Megan Jackson

Telecommunications agreements can generate valuable recurring revenue for property owners, but what happens when those payments go unclaimed? Did you know that each year, millions of dollars in payments are reported to state unclaimed property divisions after checks go uncashed or funds remain inactive for a certain period of time? All industries and companies generate items that may become unclaimed property if not resolved within a specified period. This is also sometimes referred to as escheated funds.

RealtyCom Partner’s Accounting team prides itself on collecting and monitoring all agreement compensation outlined in our client’s telecommunications agreements under our Revenue Share Management program. For property owners and management teams, missing or delayed deposits can mean revenue sitting unclaimed with the state. Ask yourself the following questions to see whether researching the nationwide database might be right for you.

• Are you missing any compensation under a telecommunications agreement?
• Did your corporation move without notifying all vendors of your address update?
• Are management teams depositing your funds?
• Have bank accounts been closed or updated?
• Have you received any notice directly from the State Comptroller’s Office?
• Have you received any notices directly from the service providers?

Although timeframes may vary depending on the type […]

By: Sarah Mabry & Rush Blakely

The Background

• RealtyCom Partners’ client owns an off-campus student property in a midwestern market. Their existing managed Wi-Fi provider was under performing.  The property staff and residents were experiencing significant and consistent network issues and inadequate customer service.
• RealtyCom Partners was engaged to review the existing provider’s agreement and the existing Wi-Fi deployment. We were then tasked to explore options to improve the Wi-Fi infrastructure and the resident experience.

The Work

•  RealtyCom Partners met with the client to better understand their concerns with the current service, as well as the status and architecture of the current managed Wi-Fi network, equipment, and potential options for upgrading the network to improve the resident experience.
• We sent out a comprehensive request for proposals to a group of five providers from our curated and vetted provider list. This included four (4) managed Wi-Fi service providers and one franchise operator.
• Along with coordinating site surveys, we provided the client our Managed Wi-Fi Questionnaire to gather detailed information on the property and existing system architecture for providers conducting desk surveys and preparing budgetary proposals.
• We reviewed and continued to negotiate submitted proposals, to identify the most suitable options to present to the […]