Improving Wi-Fi and Resident Experience in Student Housing
By: Sarah Mabry & Rush Blakely
The Background
- RealtyCom Partners’ client owns an off-campus student property in a midwestern market. Their existing managed Wi-Fi provider was under performing. The property staff and residents were experiencing significant and consistent network issues and inadequate customer service.
- RealtyCom Partners was engaged to review the existing provider’s agreement and the existing Wi-Fi deployment. We were then tasked to explore options to improve the Wi-Fi infrastructure and the resident experience.
The Work
- RealtyCom Partners met with the client to better understand their concerns with the current service, as well as the status and architecture of the current managed Wi-Fi network, equipment, and potential options for upgrading the network to improve the resident experience.
- We sent out a comprehensive request for proposals to a group of five providers from our curated and vetted provider list. This included four (4) managed Wi-Fi service providers and one franchise operator.
- Along with coordinating site surveys, we provided the client our Managed Wi-Fi Questionnaire to gather detailed information on the property and existing system architecture for providers conducting desk surveys and preparing budgetary proposals.
- We reviewed and continued to negotiate submitted proposals, to identify the most suitable options to present to the […]
