In today’s digital age, a fast and reliable internet connection is table stakes. If you enjoy access to 1 Gigabit, or even 2 Gigabit, internet from your local cable provider, you have the fairly recent completion of DOCSIS 3.1 upgrades to thank. 

What is DOCSIS? DOCSIS is the technology standard by which cable operators deliver internet over coaxial cable. The infographic below shows the evolution of DOCSIS (1) from when operators first launched internet service in the mid-1990s through the present–but with DOCSIS 4.0 right around the corner, we are now looking at the promise of 4, up to 10 Gbps, with even greater symmetrical upload/download speeds. In a world where more and more people are working and learning from home, receiving telehealth and patient services online, and sharing video content, speedy upload, as well as download, speeds are required. 

While many new or recently completed multifamily developments are served via Fiber to the Unit (FTTU), traditional cable operators still serve most apartments, homes, and small businesses over a network that combines fiber optic cable and coaxial cable known as Hybrid Fiber-Coax (HFC). In fact, up to 90% of American homes […]

We all place a high value on technology amenities—including having fast and reliable internet. From working, gaming, entertainment, and smart home technology, internet connectivity plays an integral role in your residents’ everyday routines.

At RealtyCom Partners, we understand that providing the most current and reliable technology services is a key factor in attracting and retaining residents. One of the best ways to understand your residents’ technology needs is to ask for feedback. Here are questions you can add to your resident surveys to better understand their needs:

1. What level of internet speed are you currently purchasing? Is this sufficient for your household needs?
Understanding the current internet speed your residents need for their daily use will guide decisions about what providers to bring to your property, and identify if they are experiencing any speed issues or if the property requires an upgrade.

2. Do you believe the internet services you pay for are a good value? 
While this is a subjective question, this will help you understand your resident’s level of satisfaction with the technology options offered in your community. 

3. Who is your current service provider? Is there another service option you’d […]

As the telecom marketplace becomes more complex with diverse product offerings and business models, service provider proposals have become increasingly complex. To help multifamily property owners streamline the process, RealtyCom Partners has compiled some tips to keep in mind when evaluating and comparing service providers. 

1. Have a clearly defined vision
To begin, know what you are looking for. Are you looking for service providers that provide a retail (resident paid) or bulk (owner paid) program? Do you want property-wide Managed Wi-Fi or a more traditional common area coverage? Will you need to leverage the service provider’s network for smart apartment devices or can your smart tech function independently? These are just a few things you’ll need to consider.

From the beginning, having a global perspective on your property’s needs will help you evaluate options and ultimately select the right provider for the asset. 

2. Define the service you need
When it comes to service, it’s best to have a clear picture of what you are expecting from a provider. Does the provider have a good reputation for providing reliable service? Do they offer various package options with different speed tiers and pricing? […]