A couple of years ago, Cox and RealtyCom began discussing a program Cox wanted to pilot, called Quick Connect. We had several clients who owned properties within Cox’s test markets in Arizona and Nevada, and quickly spent time researching and discussing potential benefits of this program with our clients.

Two years later, the program successfully expanded to other regions where Cox offers service – and we receive a lot of questions from our clients about implementation, costs and benefits of participating.

How does the Cox Quick Connect Program Work?   The program includes a pre-installed Internet modem within the apartment that is installed during vacancy or turnover. The equipment plugs directly into the wall jack and allows for the new resident to “quickly connect” to the Internet. Cox has made this service an integral part of their Exclusive marketing partnerships and has factored this into renewal rates and our client’s “Preferred Pricing” program.

What are the Resident Benefits?   For the resident, the big benefit is convenience. They don’t have to order or pick up equipment when moving into their new apartment, plus Cox includes one-month free Internet service (150 Mbps) to any new customer. On move-out, residents can leave the equipment in their apartment, […]

After years of hype, all four wireless carriers have begun the 5G roll out. The availability of a nationwide 5G network is still a long way out and currently only a handful of metropolitan areas are being tested by the service providers before 5G is fully rolled out. The 5G network will be potentially faster but there are still several unknowns as far as MDUs (multi dwelling units) are concerned.

Some have suggested that once 5G is fully deployed, apartment residents will no longer need a “wired solution” for television, Internet or voice services.  In fact, most of the cellular “experts” agree that a 5G network will be more vulnerable, all things considered, to the same signal penetration issues that affect the 4G LTE service.  This is due to the frequencies allocated for 5G service.  The fastest of these, millimeter-wave, enables the faster speeds promised by 5G.  However, because 5G uses a higher-frequency than 4G LTE, it will be more impacted by construction materials such as concrete and low-emissivity glass. So, for the time being, wired networks into the building (Fiber/Coax and CAT6 to each unit and common area) will continue to be the best solution for video, data and voice […]