Client Services
The Client Services department is responsible for ensuring a consistent positive experience for each of our clients. We provide a customized experience for each of our partners and are responsible for ongoing communication, advocating for their needs, managing day-to-day requests and inquiries, as well as having an overall understanding of our client’s business and needs. We oversee the entire life cycle of a property from acquisition, due diligence and onboarding, proposal negotiations and execution of new Service Provider agreements, to ongoing management needs, and finally recapitalization.
Cristy Boucher
Chief Operations Officer
(415) 755-4512 ext. 207
Cristy Boucher joined RealtyCom Partners in 2013. As Chief Operations Officer, she is responsible for several functional areas including operational consistency, systems management, training and development, CRM implementations, and customer and technical support. In addition, she provides oversight of the Company’s existing portfolio operations team and develops business and marketing strategies. Prior to joining RealtyCom Partners, Ms. Boucher was a Portfolio Manager overseeing relationships with the Company’s 400+ single and multifamily owner-investors. There she was involved in business development and marketing, asset management, renovations, and leasing.
Ms. Boucher is a licensed California Real Estate Broker and former board member of the National Association of Residential Property Managers (NARPM). She earned her Bachelor of Arts degree in Communications from Dominican University of California and is a graduate of the Berkeley Executive Leadership Program. She is a charter member of 100MARIN, a group of like-minded individuals dedicated to enhancing the support and awareness of local Marin County non-profits and lives in San Rafael, California.
Kelly Larsen
Client Services Manager
(415) 755-4512 ext. 216
Kelly Larsen joined RealtyCom Partners in 2016 quickly moving from an Account Manager position to overseeing the Client Services team, who directly support our Client’s telecom strategy and implementation. In conjunction with our Account Managers, Ms. Larsen ensures our Clients’ needs are being met in a timely and accurate manner while managing workflow and navigating all aspects of the project cycle. She is integral to onboarding new clients and guiding our Client through the various stages of due diligence, proposal negotiation and contract processing. Ms. Larsen brings over 15 years of diversified experience in Commercial Property Management, Mortgage Banking and Accounting.
Anne Gieseke
Senior Client Account Manager
(415) 755-4512 ext. 205
Anne Gieseke has been an integral part of our client service team since joining RealtyCom Partners in 2013. As Senior Client Account Manager, Ms. Gieseke supports our Clients in every aspect of the project cycle and is a resource for all on-going telecom asset management. She interacts with Property Owners and Managers to ensure all parties understand and benefit from each telecom opportunity. Anne brings RealtyCom over 20 years of combined experience in the Multifamily Property Management and Telecom Service Provider fields, having a focus in Operations, Project and Account Management. She holds a Bachelor of Science degree from Chico State University in California.
Debra Nichols
Contract Administrator
(415) 755-4512
Debra joined RealtyCom in 2010 and served as a Project Manager for our client services team for six years before becoming our Contract Administrator in 2017. Ms. Nichols assists not only with new Service Provider agreement preparation and execution, but oversees all Service Provider agreement assignment and assumptions to ensure our clients are in compliance during the acquisition and disposition of their assets. She enjoys software and analytics, problem-solving, forging great relationships with clients and Service Providers, and team-building.
Debra is a graduate of the University of Texas, majoring in business administration. She worked in Title and Escrow for 12 years, holding a California Real Estate license, prior to joining RealtyCom. Debra currently resides in the Pacific Northwest and is the mother of twin daughters and has three amazing grandchildren. She enjoys hiking the great outdoors with her family and traveling to the many rural areas and oceanside villages that the Oregon Coast has to offer.
Jo Valderas
Client Account Manager
(415) 755-4512 ext. 209
Jo Valderas recently joined RealtyCom Partners as Client Account Manager and brings over 10 years of experience in residential real estate sales, multi-family leasing and property management, as well as operational and client retention. Jo holds a degree in Business Administration from the University of Santo Tomas in Manila, Philippines and is a California Certified Resident Manager (“CCRM”) and is licensed salesperson with the California Bureau of Real Estate. Jo loves to travel and explore the world.
Laura Quirarte
Client Account Manager
(415) 755-4512 ext. 220
Laura is a California native and joined RealtyCom Partners as a Client Account Manager in 2017. Laura is passionate about delivering excellent customer service and takes pride in helping our clients make the best decisions for their assets from both a technology and financial perspective. Ms. Quirarte supports our Clients in every aspect of the project cycle and is a resource for all on-going telecom asset management needs. Previously she managed all operations, sales, and marketing of a busy athletic club to ensure her members needs were not only met, but consistently exceeded. Laura attended Dominican University in San Rafael where she studied Liberal Arts, and in her free time enjoys time with her family and two sons.
Sarah Mabry
Client Account Manager
(415) 755-4512 ext. 218
Sarah Mabry recently joined RealtyCom Partners as a Client Account Manager and brings over 10 years of experience in hospitality, working with clients from a variety of industries. Ms. Mabry previously managed all sales and marketing for a luxury hotel in San Francisco and is passionate about building long-term relationships to better assist clients through the contractual and operational aspects of their business. Sarah is a native to Northern California and attended UC San Diego where she studied Psychology, and in her free time enjoys travel and volunteering for a local animal rescue.
Susan Krok
Office Manager
(415) 755-4512 ext. 226
Susan Krok joined RealtyCom Partners in 2019 as administrative support for the Company’s day-to-day operations, and was quickly promoted to our Office Manager. Ms. Krok brings nine years of office management experience from diverse industries. She oversees all marketing efforts, our employee development program, corporate facilities and events, as well as functional areas including new client and property administration, CRM database management and Agency Agreement facilitation. Ms. Krok also assists our Executive team in the development and implementation of programs and procedures, and provides our customer service and business development teams with the tools and resources needed to deliver excellent service. In her spare time, her interests include wellness, cooking and art.